Glossary
Field service, in plain English.
Short definitions of the terms you’ll hear when choosing field service management software.
Last updated 30 October 2026 · Sebafy team
- Accounts receivable
- Money customers owe for completed work that has not been paid yet. Automated invoice reminders help reduce it.
- AI receptionist
- Software that answers phone calls with a voice assistant, collects the caller’s details and problem, and logs the request for the team.
- Booking page
- A public web page where customers see a business’s services and request or book a job online.
- Customer portal
- A page where customers see their own job history, invoices and balances. Sebafy’s portal uses phone-number login.
- Dispatching
- Assigning a job to a specific technician and sending them the details. Good dispatching weighs who is available, how far away they are and whether they have the skills and parts.
- Field service management (FSM)
- The work of scheduling, dispatching, tracking and billing jobs done at a customer’s location, such as repairs, installs and cleaning. FSM software brings these steps into one system.
- First-time fix rate
- The share of jobs resolved on the first visit. Sending a technician with the right skills and parts raises it.
- Jobs board
- A shared view of every job and its status — new, scheduled, in progress, completed, paid — so the whole team sees the same picture.
- Payment link
- A URL sent with an invoice that lets the customer pay online without an app or account.
- Recurring job
- A job that repeats on a schedule — weekly, monthly or seasonally — without being re-created by hand each time.
- Service agreement
- A contract for repeat visits over a period, such as a yearly AC maintenance plan with two scheduled visits. Also called a maintenance plan.
- Technician app
- The mobile app field workers use to see today’s jobs, get directions, update status and mark work complete.
- Truck stock
- The parts and materials carried in each technician’s vehicle. Matching jobs to truck stock avoids return trips.
- Work order
- The record of a job: the customer, address, problem, assigned technician and work done. In Sebafy this is simply a job.
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